Philadelphia, PA, January 7, 2008 – Altosoft, the only provider of process-aware business intelligence (BI) solutions, today announced that Randstad HR Solutions, a Randstad company, a leading international supplier of business services and temporary and contract staffing, has implemented Altosoft’s InsightBI, MetricsMart, and ProcessMart solutions to deliver holistic, process-centric monitoring and analysis of its customer service operations. Randstad’s innovative application of Altosoft’s unique business process intelligence capabilities enables the company to understand and optimize performance in its customer service operations, manage and meet customer service level agreements (SLAs), and track and identify issues and exceptions requiring immediate resolution.